We guarantee efficiency and high quality by means of a corporate culture in which all processes and systems are constantly reviewed and improved, taking into account the costs and benefits involved. Client focus is our main concern here, and not just on paper.
Manal Ratz / Employee in the Trading Transactions Team / ComTS

Profile

The Delivery Centre is an umbrella organisation that comprises seven ComTS companies, a steering unit in Germany and CERI International in Poland. All companies have a critical mass and form a group that allows for cross-the-board management of all sourcing activities.


Mission and Strategy

Companies

 CERI was founded in 2003 as one of the first suppliers of business processing in the Polish market. However, the company's history started back in 1996, when it was a processing centre for the centralised payment orders of BRE Bank. Today, CERI is a dynamically growing company in the area of business process outsourcing. Since March 2012, it has been a 100% subsidiary of Commerzbank AG.

CERI is a specialised service provider for back office processes, offering both selective outsourcing of partial processes and processing of entire value chains. Due to continual process optimisation, we considerably boost quality for our clients. CERI focuses on business processing for banks and financial services providers.

www.ceri.pl

Poland has a main location in Łódź and two additional subsidiary locations. A total of around 860 employees work in Poland.

  • IT APPLICATION TESTING
  • RECONCILIATION PROCESSING (ACCOUNT RECONCILIATION)
  • PROCESSING FX AND MONEY MARKET TRANSACTIONS
  • PAYMENT TRANSACTIONS INSIDE/OUTSIDE GERMANY
  • CLIENT INVESTMENTS, CHANGES AND DELETIONS (E.G. PROCESSING OF APPLICATIONS FOR EXEMPTION)
  • SEARCHING AND UPDATING CLIENT INFORMATION
  • DIGITISATION, ARCHIVING

Chairman of the Board of Managing Directors

Miguel-Angel Rodriguez

Member of the Board of Managing Directors

Kim Wüllenweber

Member of the Board of Managing Directors

ALENA PRÁŠKOVÁ

Member of the Board of Managing Directors

Andrzej Górecki

 In 2007, ComTS Mitte, ComTS Nord und ComTS West started operations as service companies of Commerzbank. The aim of the companies is to guarantee high service quality on a permanent basis at lower costs and with improved flexibility. Due to the successful development of these companies, the fourth company was founded in Halle (Saale) in 2012. Due to the successful development of these companies 2015 was founded ComTS Finance in Halle/Saale and ComTS Logistics located in Magdeburg as well as in the end of 2016 ComTS Rhein-Ruhr in Duisburg. The ComTS companies are 100% subsidiaries of Commerzbank AG as part of the service group.

When the companies were founded, the focus of activities was on the areas of mail services, document management, domestic payment transactions and telephony. As the companies developed further over the past few years, new tasks from the areas of foreign payment transactions, banking services and call centre services were taken on. This range of services is continually extended, with the most recent additions being finance & accounting, compliance and market operations as well as consumer credits.

ComTS is divided across seven main locations:

  1. ComTS Finance GmbH in Halle
  2. ComTS Logistics GmbH in Magdeburg
  3. ComTS Mitte GmbH in Erfurt
  4. ComTS Nord GmbH in Magdeburg
  5. ComTS Ost GmbH in Halle
  6. ComTS Rhein-Ruhr GmbH in Duisburg
  7. ComTS West GmbH in Hamm

We also have several subsidiary locations, such as Berlin, Hamburg, Frankfurt und Munich. A total of around 1,600 employees work at our locations in Germany.

  • SCANNING, DIGITISATION AND ARCHIVING
  • CLIENT INVESTMENTS, CHANGES AND DELETIONS (E.G. ACCOUNT SWITCHING SERVICE)
  • CALL CENTER / CUSTOMER SERVICE
  • PAYMENT TRANSACTIONS (INSIDE/OUTSIDE GERMANY)
  • INVESTMENTS AND SECURITIES BACK OFFICE
  • CREDIT MANAGEMENT
  • APPLICATION TESTS
  • FINANCE & ACCOUNTING (ACCOUNTING AND REPORTING / CONTROLLING PROCESSES)

Spokesperson of the ComTS companies Management

Stefan Groß

ComTS West GmbH

Jana Croissant

ComTS Ost GmbH
ComTS Nord GmbH

Marcus Recksiek

ComTS Mitte GmbH

Martin Rösler

ComTS Logistics GmbH
ComTS Rhein-Ruhr GmbH

MATTHIAS HALAGIERA

ComTS Finance GmbH

Heiko Kröber, Christian Schmitt, Jan-Philipp Schmidt
The success of a sourcing measure depends above all on how processes are transferred to the service provider. We take over the expertise and help clients to transfer processes smoothly. Our staff are continually trained in order to meet the growing requirements of the market.
Arkadiusz Sońta / Head of Department / Center of Competence for Client Verification / CERI International

WE EMPLOY
AROUND 2.460 EMPLOYEES

 COMTSCERI
VOCATIONAL / ACADEMIC TRAINING
in %
76%
82%
FEMALE STAFF
in %
75%
68%
AGES
in years
20-63
19-63
AVERAGE AGE
in years
37
31
LANGUAGES SPOKEN
German / English / French / Polish / Arabic / Turkish / Dutch / Bosnian / Serbian / Croat
Polish / German / English / Spanish / French / Dutch / Italian / Norwegian / Portuguese/ Czech / Croatian / Ukrainian / Bulgarian / Russian

Management

Our strategic agenda is underpinned by a defined Target Operating Model (TOM), which forms the basis for our organisation.

NIKOLAUS VON WUTHENAU

Management Board CSH GmbH (Spokesperson)
Consulting Board of ComTS companies (President)
Supervisory Board of CERI International (President)

JANA CROISSANT

Member of the Management Board – Managing Director of ComTS West GmbH

STEFAN GROß

Spokesperson of the ComTS companies Management

HEIKO KRÖBER

Member of the Management Board – Managing Director of ComTS Finance GmbH

STEFFEN GRAF

Member of the Management Board – Managing Director of Commerz Services Holding GmbH
Consulting Board of ComTS companies
Supervisory Board of CERI International

MATTHIAS HALAGIERA

Member of the Management Board – Managing Director of ComTS Logistics GmbH
Member of the Management Board – Managing Director of ComTS Rhein-Ruhr GmbH

MARCUS RECKSIEK

Member of the Management Board – Managing Director of ComTS Ost GmbH
Member of the Management Board – Managing Director of ComTS Nord GmbH

PATRICK SCHMIDT

Member of the Management Board – Managing Director of Commerz Services Holding GmbH
Consulting Board of ComTS companies
Supervisory Board of CERI International

MIGUEL-ANGEL RODRIGUEZ

Chairman of the Management Board of CERI International

Martin Rösler

Member of the Management Board – Managing Director of ComTS Mitte GmbH

OUR CLIENTS